Privacy Policy

Turtle Shell Gutter Protection ("we," "us," or "our") is a gutter installation and protection company based in Naperville, Illinois, serving Cook, DuPage, Lake, and Will Counties. This policy explains how we handle information collected through gcinstantquote.lovable.app, our online quote system, and related communications.

When you request a quote, we collect:

• Name (first and last)
• Service address (street, city, state, zip)
• Phone number and email address
• Photos of your home that you choose to upload
• Project details you provide (gutter size, color, coverage, notes)

We also automatically collect basic technical data through standard web logs (IP address, browser type, pages visited) to keep the site secure and functional.

• To prepare and deliver your gutter estimate
• To contact you about your quote by phone, email, or text
• To schedule and perform requested work
• To follow up if you start a quote but do not finish
• To improve our services and respond to support requests
• To comply with legal obligations

We do not sell your personal information, and we do not share it with third parties for their own marketing.

We share information only with vendors that help us run our business, under contracts that limit their use of your data:

• Lovable Cloud — secure storage of your quote submissions and uploaded photos.
• Resend — delivery of email notifications to our team and confirmations to you.

By submitting the quote form, you agree that we may contact you about your request by phone, email, or SMS at the numbers and addresses you provide. Standard message and data rates may apply. You can opt out of further contact at any time by replying STOP to a text, clicking unsubscribe in an email, or calling us at (630) 912-4651.

We retain quote requests and project records for as long as needed to provide our services, honor warranties, and meet legal, tax, and accounting requirements. You can request deletion at any time (see "Your rights" below).

Submissions are transmitted over encrypted connections (HTTPS) and stored in access-controlled systems. No method of transmission or storage is 100% secure, but we work to protect your information using industry-standard safeguards.

Our site is intended for homeowners and is not directed to children under 13. We do not knowingly collect information from children.

You may request a copy of the information we have about you, ask us to correct it, or ask us to delete it. To make a request, email support@turtleshellhome.com or call (630) 912-4651. We will respond within a reasonable time.

Illinois residents: under the Biometric Information Privacy Act (BIPA), we do not collect biometric identifiers. Photos you upload are used only to estimate your project.

We may update this policy from time to time. The "Last updated" date at the top of the page reflects the most recent changes. Material changes will be highlighted on this page.

Turtle Shell Gutter Protection
Naperville, IL
(630) 912-4651
support@turtleshellhome.com